Privacy Policy cly88

1. Scope and Application of This Policy

This Privacy Policy ("Policy") is issued by cly88 and applies to all individuals who use our online gambling platform, including the cly88 website, mobile application (if available) and all related services.

This Policy describes the types of personal information we collect, how we use it, who may receive it and your rights regarding that information. This Policy should be read together with our platform's Terms and Conditions.

The cly88 platform is for individuals aged 21 and above only. We do not knowingly collect personal information from individuals below that age limit. If we find that such information has been collected, we will promptly take steps to delete it.

2. Personal Information We Collect

In the course of providing our online gambling platform services, cly88 collects various categories of personal information depending on your interaction with our platform.

Account Registration Information:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth and age for verification of the 21-year age requirement
• Identity card number (MyKad) or passport number
• Active email address for account communication purposes
• Mobile phone number for two-factor authentication and notifications
• Account password in encrypted form

Financial and Transaction Information:

• Bank account or e-wallet details for deposit and withdrawal purposes
• Transaction history including deposits, withdrawals and transaction dates
• Payment information via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency
• Bonus and promotion records associated with your account

Platform Usage Information:

• IP address and approximate location of your device
• Device type, operating system and browser version used
• Game history, game preferences and betting records
• Login and logout timestamps, and activity within the account

3. Purpose of Collection and Use of Information

cly88 uses the personal information collected for the following legitimate purposes:

• Identity and Age Verification: To confirm that you are an individual aged 21 and above in line with our international licensing requirements.
• Account Management: To create, maintain and manage your account on the cly88 platform, including processing deposits and withdrawals.
• Payment Processing: To facilitate secure financial transactions through supported payment methods.
• Legal Compliance: To fulfil legal and regulatory obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Customer Service: To provide effective 24/7 customer support via live chat and email in Malay and English.
• Platform Security: To detect and prevent fraudulent activity, unauthorised access and platform misuse.
• Responsible Gambling: To monitor gambling behaviour in order to identify signs of problem gambling and provide the necessary support.
• Marketing Communications: To send information about promotions, bonuses and platform updates — only if you have given your consent.

4. Information Sharing and Disclosure

cly88 does not sell or rent your personal information to any third party for marketing purposes. However, there are certain circumstances where we may need to share your information:

Third-Party Service Providers: We work with trusted service providers including payment processors, technology providers and cybersecurity companies that help us run platform operations. All these third parties are bound by strict confidentiality agreements and may only use your data for specified purposes.

Legal Requirements: We may disclose your personal information to the relevant authorities when required by law, court order or direction from a legitimate regulatory body.

Protection of Rights and Safety: Where necessary to protect the legitimate rights, property or safety of cly88, our members or the public, we may disclose relevant information to the appropriate authorities.

5. Cookies, Pixels and Tracking Technologies

The cly88 platform uses several types of tracking technologies to improve the user experience and analyse how the platform is used:

Session Cookies: Temporary cookies that are automatically deleted when you close your browser. They are used to maintain your login status and language preference during an active session.

Persistent Cookies: Cookies that remain on your device for a set period. Used to remember your preferences such as language and display settings so you do not need to set them again each time.

Analytical Cookies: Help us understand how members interact with our platform, which pages are visited most often and where technical issues occur.

You can control and delete cookies through your browser settings. However, deleting or blocking certain cookies may affect the functionality of some parts of our platform.

6. Data Security Measures

cly88 implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or unintended disclosure.

• Data encryption in transit using TLS 1.2 or higher
• Data encryption at rest in our databases
• Two-factor authentication for member account login
• Strict internal access controls — only authorised staff may access sensitive data
• Regular security audits by independent third parties
• Round-the-clock system monitoring to detect suspicious activity
• A clear incident response plan in the event of a data breach

Although we take all reasonable steps to protect your data, no system on the internet is completely secure. We encourage you to help keep your account safe by using a strong password and not sharing it with anyone.

7. Your Rights Regarding Personal Information

As a cly88 member, you have the following rights regarding the personal information we hold about you:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may ask us to correct information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request that we delete your personal information, subject to applicable legal obligations.
• Right to Restriction of Processing: You may ask us to limit how we use your data in certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format.

To submit any request relating to these rights, contact the cly88 customer support team via live chat or email. We will endeavour to respond to your request within a reasonable timeframe.

8. Data Retention Period

cly88 retains your personal information for as long as necessary to fulfil the purposes stated in this Policy, or for as long as required by applicable laws or regulations.

Generally, active member account information will be kept for the duration of the active membership. After an account is closed, we will retain certain records for the period required by law, in particular financial transaction records related to AML requirements and financial audits.

When your data is no longer needed, we will delete it securely or anonymise it so that it can no longer be linked to you.

9. Changes to This Privacy Policy

cly88 reserves the right to update or modify this Privacy Policy from time to time in line with changes in law, regulations, technology or our business operations. Any changes made will take effect immediately upon being published on this website.

For significant changes, we will notify you via an in-platform notification or through the email registered to your account. Continued use of the cly88 platform after notification of such changes is considered your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy from time to time to ensure you are always informed about how we protect your information.

10. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 in Malay and English through the cly88 platform

We are committed to taking every privacy-related enquiry seriously and will endeavour to respond as promptly as possible.